Selected work
These read like stories. That was on purpose.
You can probably assume I can run a process. What's harder to show is how I handle a brief that keeps moving, a decision I disagree with, or a room I wasn't invited to. So that's what I wrote about.
01 · Chick-fil-A · 2030 Vision Planning
Everyone loved it. Nobody could act on the real problem.
What started as a discovery call for one small app turned into a map of five products and a much bigger idea. The vision landed. The problem underneath it was bigger than any one project could carry.
Read the story →
02 · Chick-fil-A · Ops Hub Admin
They asked for a better inbox. Nobody asked why.
A promise made in a meeting we weren't in decided the answer before we'd finished asking the question. Then the problem I'd warned about turned up on its own.
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03 · Chick-fil-A · Ops Hub CMS
The UI was fine. The structure underneath it wasn't.
Assigned one feature, I found a content structure with no limits on it. On a phone, at the counter, it fell apart.
Read the story →
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